Member Login
News
New Agility Card featuring Fred
Amazon
Help
This section aims to provide you with help using the Canine Cards website. Please let us know if you experience any difficulties using the site and we will endeavour to provide advice.
How do I subscribe?
Click here to subscribe
What is an eCheque ?
An eCheque is an electronic funds transfer that withdraws money directly from your bank account. It's just like writing a cheque, only it is done electronically.When you use eCheque, you don't have to have a credit card or alternative funding source attached to your PayPal account. eCheque is like writing a cheque, only faster and more secure.
How do I use eCheque via Pay Pal?
To use eCheque, select it as your funding source when you send money via Pay Pal.Here's how:
1. Click the Send Money tab
2. Enter the required information.
3. Click Continue
4. Click the More Funding Options link under the Source of Funds heading.
5. Select the eCheque radio button
6. Click Continue
7. Review the information and click Send Money to complete the transaction
I can't see the dogs moving -- what do I do ?
You need a programme called Flash to enable you to see the animations. Our system detects whether you have access to Flash and if not provides a link on the homepage for download but -- if you missed it - click here link to download Flash and to enable you to see Meg and Jazz.
I tried to log on but kept getting rejected - what's the problem and what do I do ?
The only possible explanation is that our records of your email address and password do not match the ones you're entering. You will see an error message saying "Sorry. Unrecognized username or password?" If you then click on either "Have you forgotten your password" or "Request new password" you will be able to make changes to your password. If your email address has changed - use your old email to log on then go to my details and change your email to your new address which you can then use when logging on in the future. If you are still having trouble loggin on then please contact us and we will help you.
Some cards are showing as expired - what does that mean?
If a card you send isn't opened after five days we eill re-send them and will show as "re-sent" in your cards history. After a further five days, if they are still unopened, they are shown as "expired". So -- an expired card is one which we have re-sent five days after the original mail was sent and then five days after re-sending, still remains un-opened.
Your system
The website has been built to work with the following browsers on PC platforms:
- Internet Explorer version 6 SP2 and later versions
- Mozilla Firefox version 1.5 and later versions
and the following browsers on MAC platforms only:
Browser Upgrades
We endeavour to make our website compatible with all browsers. However, if you are using an older browser (a level 3.0 browser for instance), you may see inconsistencies in the presentation of pages. It may help you to download a newer version of a browser to improve your general Internet experience.
The following are available to download for free:
Help with PDF files
PDF stands for Portable Document Format. It is a universal file format that displays the fonts, images, graphics and layout of a document, regardless of the application and platform used to create it. In order to view and print a PDF document, you will need to download the free PDF viewer from the Adobe website. Most computers come with the free Adobe Reader ® software as standard.
Download Adobe acrobat reader here